- 15-day returns
- Cash on delivery in Greece
- Sunnygeeks Club: points on every order
Help & FAQ
How can we help?
Answers about orders, shipping, returns, the Sunnygeeks Club and bundles.
Browse by topic
- Orders & paymentPlacing, paying, changing and tracking orders4 questions
- Shipping & deliveryCosts, carriers, free shipping and delivery times5 questions
- Returns & refunds15-day returns, return costs and faulty items5 questions
- Sunnygeeks ClubPoints, levels and rewards4 questions
- Account & privacyGuest checkout, your account and your data3 questions
- BundlesBundleUP & Save: pick 3, save 20%3 questions
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Orders & payment
How do I place an order?
Add the products you want to your cart and go to checkout. You can check out as a guest, or create an account to track orders and earn Club points.
Which payment methods do you accept?
You can pay with Credit / Debit Card, Klarna, EPS, Bancontact, iDEAL | Wero, SEPA Direct Debit, Przelewy24, Link, Sofort, ACH Direct Debit, Cash on delivery, and Direct bank transfer. You’ll see every option available for your address at checkout.
Can I change or cancel my order?
Unfortunately you can’t make changes to an order after you place it, due to the nature of our warehouse processing. You can cancel the whole order before it ships and we’ll refund you the total. E-mail info@sunnygeeks.com as soon as possible.
How do I track my order?
When your order is ready we e-mail you the official invoice and a tracking number. You can also check its status on our Track order page or in My account › Orders.
Shipping & delivery
How much is shipping?
We charge a flat rate per order, regardless of the number of items. Free shipping applies automatically above the amount shown for your region.
| Ship to | Options | Free over |
|---|---|---|
| Greece | ELTA Courier (1–4 working days) €4.99 Express courier: FedEx (1–2 working days) €8.45 Pickup from our Thessaloniki store (free) freeFree shipping on orders over €65 | €65 |
| European Union | Standard shipping (7–11 working days) €19.99 Express shipping (1–4 working days) €24.99Free shipping on orders over €150 | €150 |
| USA | International shipping €34.99Free shipping on orders over €150 | €150 |
| Canada | International shipping €44.99Free shipping on orders over €150 | €150 |
| Iceland, Liechtenstein, Norway, Switzerland | International shipping €24.99Free shipping on orders over €180 | €180 |
| United Kingdom | International shipping €24.99Free shipping on orders over €150 | €150 |
| Malaysia | International shipping €28.99Free shipping on orders over €150 | €150 |
| Israel | International shipping €25.99Free shipping on orders over €180 | €180 |
| Korea | International shipping €25.99Free shipping on orders over €180 | €180 |
| Australia | International shipping €54.99Free shipping on orders over €250 | €250 |
| New Zealand | International shipping €54.99Free shipping on orders over €180 | €180 |
| Rest of the world | International shipping €54.99 | – |
Orders placed by 11:00 (Mon to Fri) ship the same day, otherwise on the next business day.
Prices for Greece include VAT. For other EU countries, your country’s VAT rate is added at checkout. No VAT is added for countries outside the EU.
When is shipping free?
In Greece on orders over €65, in the EU over €150. Other regions are listed in the shipping table above.
Which carriers do you use?
We only ship with courier services: ELTA Courier within Greece and FedEx. In Thessaloniki you can also choose local pickup at checkout.
How long does delivery take?
We ship from Greece. Within Greece, ELTA Courier usually takes 1–4 working days and FedEx express 1–2 working days. In the EU, normal shipping takes 7–11 working days and express 1–4 working days.
Do you ship internationally?
Yes. We ship to the EU, the UK, the USA, Canada and many other countries. The table above shows the price for each region.
Returns & refunds
Can I return an item?
Yes. You can return any item you purchased, no questions asked, up to 15 days from the day you receive it.
How do I return an item?
E-mail info@sunnygeeks.com with your order number and the items you want to return. Ship them with ELTA Courier or FedEx to Milios Group, Agiou Stefanou 26, 56429 N. Efkarpia, Thessaloniki, Greece, and send us the tracking number by e-mail.
Who pays for return shipping?
If you changed your mind, you pay the cost of sending the items back. If an item is faulty or we sent the wrong item, we pay the return shipping.
My item arrived faulty or damaged. What now?
E-mail info@sunnygeeks.com with your order number and photos of the item (and of the parcel if it was damaged in transport). We’ll sort it out and cover the return shipping.
What happens to my Club points if I return something?
Points earned on a refunded order are removed again.
Sunnygeeks Club
How do Club points work?
You earn 5 points for every €1 you pay for products and 200 points = €1 off. That’s 2.5% back at the base level, up to 10% at the top level. See all Club levels and rules.
Do I earn points on discounted items and bundles?
Yes, on the amount you actually pay: after coupons, bundle discounts and redeemed points. Shipping doesn’t earn points.
Do my points expire?
Yes. Your points expire 365 days after the last time you earned points (for example with an order), so every new order keeps your whole balance alive. We’ll email you a reminder before they expire.
Do I earn points as a guest?
No. Points are stored in your Club account. Create an account (at checkout or in My account) to start earning, and get 50 points for joining.
Account & privacy
Do I need an account to order?
No. Guest checkout is available. With an account you can see all your orders in one place and collect Club points.
Where can I see my orders and points?
Log in to My account: Orders shows your orders and their status, My points shows your Club balance and level.
How do you use my personal data?
Only to process your order and support you. Read our GDPR – Data Protection Statement. You can change your cookie choices at any time via “Cookie settings” in the footer.
Bundles
What is BundleUP & Save?
Pick any 3 products from one universe and get 20% off all three, applied automatically in the cart. Browse BundleUP bundles.
How do I build a bundle?
Choose a BundleUP, tap each of the 3 boxes and pick a product from that universe, then add the bundle to your cart. It goes in the cart as one item with the discount already applied.
Do bundles earn Club points?
Yes, on the discounted bundle price you pay.
Still need help?
Our team in Thessaloniki is happy to help, Mon–Fri 07:30–15:30 · Sat 09:00–14:00.